FAQ’s
1. What products does Sanctioned NYC sell?
Sanctioned NYC is an online retail store offering a curated selection of handbags designed for everyday use, casual wear, and general lifestyle needs.
2. Where is Sanctioned NYC located?
Sanctioned NYC operates online and is registered at 17 Hemlock St, Floral Park, New York 11001, United States.
3. How can I contact customer support?
You can contact us via email at
help@sanctionednyc.com
during our business hours.
4. What are your customer support hours?
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (GMT-05:00).
5. What payment methods do you accept?
We accept payments via PayPal, Visa, MasterCard, and American Express.
6. Do you offer Cash on Delivery (COD)?
No, we currently do not offer Cash on Delivery. All orders must be paid online at checkout.
7. In which currency are prices displayed?
All prices on our website are displayed in United States Dollars (USD) unless stated otherwise.
8. Are there any hidden or additional charges?
No. We do not apply hidden charges. All applicable costs, including shipping fees, are clearly shown at checkout.
9. How long does order processing take?
Orders are processed within 1–2 business days, excluding weekends and public holidays.
10. What is your daily cut-off time for orders?
Our daily order cut-off time is 5:00 PM (GMT-05:00). Orders placed after this time are processed on the next business day.
11. How much do you charge for shipping?
We charge a flat shipping fee of USD 25 per order.
12. How long does shipping take?
Once shipped, orders typically take 4–5 business days in transit.
13. What is the total estimated delivery time?
The total estimated delivery time, including processing and transit, is 5–7 business days.
14. Will I receive tracking information?
Where available, tracking details will be shared once the order has been shipped.
15. What if I enter the wrong shipping address?
Customers are responsible for providing accurate shipping information. Sanctioned NYC is not responsible for delays or losses caused by incorrect or incomplete addresses.
16. What happens if my order is returned due to an incorrect address?
If an order is returned because of incorrect address details, the customer is responsible for any reshipping or additional shipping costs.
17. What is your return window?
Customers may request a return within 60 days from the date of delivery, subject to return eligibility conditions.
18. Who pays for return shipping?
All return shipping costs are the customer’s responsibility. Return labels are not provided.
19. Do you charge a restocking fee?
No. We do not charge any restocking fees for approved returns.
20. How long does it take to receive a refund?
Approved refunds are processed within 15 days after the returned item has been received and inspected.
21. Will shipping fees be refunded?
No. Original shipping fees and return shipping costs are non-refundable under all circumstances.
22. Can I exchange an item instead of returning it?
We do not guarantee direct exchanges. Customers may be advised to return the item (if approved) and place a new order.
23. What if my item arrives damaged or missing?
If your order arrives damaged or incomplete, please contact our support team promptly with your order details for review.
24. Is my payment information secure?
Payments are processed through secure third-party payment providers. Sanctioned NYC does not store full payment card details.
25. Can policies change in the future?
Yes. Our policies may be updated periodically. Any changes will be posted on the relevant policy pages, and continued use of the website indicates acceptance of the updated terms.