Return & Refund Policy

Return & Refund Policy explains the conditions under which returns and refunds are accepted at Sanctioned NYC. It outlines eligibility requirements, timelines, customer responsibilities, and refund processing details. By placing an order on our website, customers agree to the terms stated in this policy.

Our aim is to maintain a clear and transparent return process so customers understand their options before making a purchase.

Return Eligibility

Customers may request a return for eligible items subject to the conditions outlined below:

• Items must be returned in their original condition
• Products should not show signs of use beyond initial inspection
• Original packaging, where applicable, should be included
• Proof of purchase (order confirmation or receipt) is required

Sanctioned NYC reserves the right to review returned items before approving a refund.

Return Window

• Return Window: 60 days from the date of delivery

Return requests submitted after the return window may not be eligible for approval. Customers are encouraged to initiate return requests as soon as possible after receiving their order.

Non-Returnable Situations

Returns may not be accepted under the following circumstances:

• Items returned outside the stated return window
• Products showing excessive wear, damage, or alteration
• Items returned without proper packaging or documentation

These conditions are evaluated on a case-by-case basis.

Return Shipping Responsibility

All return shipping responsibilities are the sole responsibility of the customer.

• Customers are responsible for arranging return shipping
• Customers are responsible for all return shipping costs
• Return shipping labels are not provided by Sanctioned NYC

Shipping costs are non-refundable under all circumstances.

Restocking Fees

• Restocking Fee: $0 (No restocking fee)

Sanctioned NYC does not charge any restocking fees for approved returns. The only costs borne by the customer are the return shipping expenses.

Return Process

To initiate a return, customers must contact our support team before sending any items back.

Return Request Steps:

1. Contact support via email with your order number and return reason
2. Await confirmation and return instructions
3. Ship the item back using a trackable shipping method
4. Provide tracking information once the return has been shipped

Returned items sent without prior authorization may not be processed.

Refund Policy

Refunds are issued only after returned items have been received and inspected.

• Refund Window: 15 days after return approval
• Refunds are issued to the original payment method
• Processing times may vary depending on the payment provider

Sanctioned NYC does not issue refunds before receiving and reviewing the returned item.

Partial or Delayed Refunds

In certain situations, partial refunds may be considered where applicable. Refund processing time may vary depending on payment providers, banks, or external systems beyond our control.

If a refund has been approved but not yet received, customers are advised to check with their payment provider before contacting support.

Shipping Fees & Refunds

Original shipping fees are non-refundable. This includes flat-rate shipping charges paid at checkout.

Return shipping costs remain the responsibility of the customer and are not reimbursed under any circumstances.

Incorrect or Undeliverable Orders

Sanctioned NYC is not responsible for returns or refunds resulting from incorrect shipping information provided by the customer. Orders returned due to incorrect addresses or delivery refusal may be subject to additional handling or reshipping costs.

Damaged or Missing Items

If an order arrives with visible damage or missing items, customers should contact our support team promptly with order details. Claims must be submitted within a reasonable time after delivery for review.

Each case is evaluated individually based on available information.

Exchanges

At this time, Sanctioned NYC does not guarantee direct exchanges. Customers seeking a replacement may be advised to return the original item (subject to approval) and place a new order.

Policy Updates

This Return & Refund Policy may be updated periodically to reflect changes in operational procedures or legal requirements. Updates will be posted on this page, and continued use of the website constitutes acceptance of the revised policy.

Contact Information

For return or refund-related inquiries, customers may contact us using the information below:

Business Name: Sanctioned NYC
Support Email: help@sanctionednyc.com
Business Address: 17 Hemlock St, Floral Park, New York 11001, United States